About the job
As an IT Support Engineer at the Pollet Group, you provide first and second-line support for inquiries and issues related to Axapta and D365. You support approximately 50 different companies within an international context from the central IT department. Your responsibilities include logging incoming requests and problems and assisting internal customers in finding the right solutions. For more complex issues, you escalate them to your colleagues. You also offer advice on broader IT-related questions, such as Windows, Microsoft Office Suite, hardware problems, which is estimated to be about 35% of your time. Additionally, you participate in the implementation and optimization of Jira, the ticketing system. You work in a team of 30 IT professionals, and your subteam consists of three individuals. Your direct supervisor is the IT Infrastructure Manager, and you work from a brand-new office in Waregem.
About the company
Pollet Group has operations in 17 countries and is active in 3 segments: the water treatment sector, the swimming pool industry and the medical industry. Pollet Water Group combines 30 companies active in water treatment. Pollet Pool Group covers the pool builder market with 9 distribution companies and 2 manufacturers. Pollet Medical Group consists of 6 medical oriented companies. Together the group has about 2000 employees. Our IT department provides worldwide support to all companies of the Pollet Group. This includes also the implementation of the new ERP-software (MS Dynamics 365 F&SCM), a new CRM (MS Dynamics CRM), the set-up of mobile applications, specific customized software, etc. The Pollet IT team has a total of about 30 employees, operates from Bissegem and Waregem and joins forces in the IT organization.
As an IT Support Engineer at the Pollet Group, you provide first and second-line support for inquiries and issues related to Axapta and D365. You support approximately 50 different companies within an international context from the central IT department. Your responsibilities include logging incoming requests and problems and assisting internal customers in finding the right solutions. For more complex issues, you escalate them to your colleagues. You also offer advice on broader IT-related questions, such as Windows, Microsoft Office Suite, hardware problems, which is estimated to be about 35% of your time. Additionally, you participate in the implementation and optimization of Jira, the ticketing system. You work in a team of 30 IT professionals, and your subteam consists of three individuals. Your direct supervisor is the IT Infrastructure Manager, and you work from a brand-new office in Waregem.
About the company
Pollet Group has operations in 17 countries and is active in 3 segments: the water treatment sector, the swimming pool industry and the medical industry. Pollet Water Group combines 30 companies active in water treatment. Pollet Pool Group covers the pool builder market with 9 distribution companies and 2 manufacturers. Pollet Medical Group consists of 6 medical oriented companies. Together the group has about 2000 employees. Our IT department provides worldwide support to all companies of the Pollet Group. This includes also the implementation of the new ERP-software (MS Dynamics 365 F&SCM), a new CRM (MS Dynamics CRM), the set-up of mobile applications, specific customized software, etc. The Pollet IT team has a total of about 30 employees, operates from Bissegem and Waregem and joins forces in the IT organization.
